Shipping policy
Last updated: August 21, 2026
This Shipping Policy explains how Momo Tea Reusable Cups processes, ships, and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined below.
Order Processing
Orders are processed within 1 to 2 business days of being placed, excluding weekends and public holidays. During sale periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has been dispatched. Orders are dispatched from our global fulfilment network to get your order to you as quickly and efficiently as possible.
Shipping Within Australia
Standard delivery takes 7 to 14 business days once your order has been dispatched, depending on your postcode. Remote or regional areas may experience longer delivery times.
International Shipping
We ship worldwide. Delivery takes 7 to 22 business days once your order has been dispatched, depending on your destination. Remote destinations may take longer.
Delivery estimates are provided by our shipping carriers and are not guaranteed. Delays caused by the carrier, weather, public holidays, or other circumstances beyond our control may affect these timeframes.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size of your order. Any current shipping offers or free shipping thresholds will be displayed at checkout or on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your parcel's progress. If you have not received tracking information within 2 business days of your shipping confirmation email, please contact us.
Incorrect Address Details
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error shortly after placing your order, Contact Us as soon as possible and we will do our best to update the details before the order is dispatched, though we cannot guarantee changes once an order has entered processing.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery window, please reach out to us so we can investigate with the carrier on your behalf. In the rare case a parcel is confirmed lost in transit, we will arrange a replacement or refund at our discretion.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and a photo of the damaged item and packaging, and we will arrange a replacement or refund.
Delivery Partners
We work with trusted third party couriers to fulfil deliveries worldwide. Once a parcel leaves our hands and is with the courier, delivery timeframes and handling are subject to that courier's own service standards.
Contact Us
If you have any questions about your order or this Shipping Policy, please Contact Us.